📅 Privacy Policy for createbooking.website

 

Effective Date: 1st December 2025

 

1. Introduction

Welcome to createbooking.website (the "Platform" or "Service"), an appointment booking Software as a Service (SaaS) platform.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy describes how we collect, use, process, and disclose your information in connection with your use of our Service.

This policy applies to:

• Users (individuals or businesses who subscribe to use the Platform to manage bookings).

• Clients (individuals who book appointments with Users through the Platform).

• Website Visitors (individuals who browse our marketing website).

 

2. Information We Collect

We collect information in the following categories:

A. Information Provided by Users (Our Customers)

When you register for an account, purchase a subscription, or configure your booking page, you may provide us with:

• Identity and Contact Data: Name, business name, email address, phone number, and physical address.

• Financial Data: Payment information (handled by third-party payment processors), billing address.

• Profile Data: Username, password, preferences, and company branding/logo.

• Service Configuration Data: Information about the services you offer, your availability, staff details, and booking rules.

 

B. Information Provided by Clients (Individuals Booking Appointments)

When a Client books an appointment with a User through the Platform, the Client provides:

• Client Contact Data: Name, email address, phone number.

• Appointment Data: Date, time, service booked, and any notes or custom fields provided by the Client or User.

Note: For the purpose of data protection laws, we act as the Data Processor for the Client Data, and the User (your business) acts as the Data Controller. We process Client Data solely on your behalf and instructions.

 

C. Information Collected Automatically (Usage Data)

When you and/or your Clients use the Platform, system automatically collect certain information about your device and usage:

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform (handled by third-party hosting providers)

• Usage Data: Information about how you use the Platform, including pages viewed, time spent on pages, clickstreams, and crash reports.

• Tracking Data: Data collected via cookies and similar technologies (see Section 5).

 

3. How We Use Your Information

We use the information we collect for the following purposes and under the following legal bases:

Purpose of Use	Information Used	Legal Basis (Examples)
Provide and Maintain the Service	All data in Section 2	Performance of a contract
Manage User Accounts & Billing	Identity, Contact, Financial Data	Performance of a contract, Legal obligation
Process Bookings & Send Notifications	Contact, Appointment Data	Performance of a contract (with the User)
Customer Support & Communication	Identity, Contact Data	Legitimate interests (responding to requests)
Analyze and Improve the Service	Usage, Technical Data	Legitimate interests (improving our platform)
Marketing & Promotions	Identity, Contact Data	Consent (where required by law) or Legitimate interests
Security & Fraud Prevention	Technical, Usage Data	Legal obligation, Legitimate interests (protecting our systems)

 

4. How We Share Your Information

We do not sell your personal data. We may share your information with the following parties:

• Service Providers (Data Processors): We share data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf. This includes:

  • Payment Processors (e.g., Stripe, PayPal) for handling subscriptions and Client payments.

  • Cloud Hosting Providers (e.g. Hostinger) for storing data.

  • Analytics Providers (e.g., Google Analytics) for monitoring and improving the Service.

  • Email Communication Services for sending notifications.

• Users and Clients: Client data is inherently shared with the User who owns the booking page, and vice versa, as required to facilitate the appointment.

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

• Legal Compliance: When required by law, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

 

5. Cookies and Tracking Technologies

We and our service providers use cookies and similar tracking technologies to track activity on our Service and hold certain information.

• Cookies are small data files stored on your device. We use necessary cookies for the Platform to function (e.g., logging you in) and analytical/performance cookies to understand usage.

• You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

6. Data Security and Retention

Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

 

Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, including the period you maintain an active account with us. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: The right to request copies of your personal data.

• Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.

• Right to Erasure ('Right to be Forgotten'): The right to request that we erase your personal data under certain conditions.

• Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.

• Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.

• Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

To exercise any of these rights, please contact us using the details in Section 9.

Note for Clients: If you are a Client of a User and wish to exercise these rights over your appointment data, you must first contact the User (the business you booked with), as they are the Data Controller of your information. We will assist our Users in fulfilling your request.

 

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

 

9. Contact Us

If you have questions or comments about this Privacy Policy, our data practices, or if you would like to exercise any of your rights, please contact us:

Contact Person: Mr. Prashant Dabane

By Email: contact@createbooking.website

Address: Siddhivinayak Nagar, Khandoba Mal, Lohegaon, Pune - 411047